Legal
The Bonnie Wicks / Expresso Your Essence Pty Ltd · ABN 14 678 258 243 · Governed by the laws of New South Wales, Australia
These Terms & Conditions ("Terms") govern your access to and use of this website and any purchase of products or services offered by The Bonnie Wicks. By accessing this website or purchasing any product or service, you agree to be bound by these Terms.
Trading name: The Bonnie Wicks
Legal entity: Expresso Your Essence Pty Ltd
ABN: 14 678 258 243
Email: hello@thebonniewicks.com
Website: thebonniewicks.com
Governing law: New South Wales, Australia
Throughout these Terms, "we", "us", and "our" refer to The Bonnie Wicks / Expresso Your Essence Pty Ltd.
You must be at least 18 years old to purchase from us, or have consent from a parent or legal guardian. By using this website, purchasing a product or service, or ticking an "agree to terms" box at checkout, you confirm that you have read, understood, and accepted these Terms, forming a legally binding agreement.
We offer the following products and services:
Each offer may have additional details on its sales page. Where there is any inconsistency, these Terms apply unless expressly stated otherwise in writing.
All prices are in AUD, unless otherwise stated. You agree to pay all fees displayed at checkout or outlined in a proposal. If you purchase via a payment plan, you remain responsible for completing all payments, regardless of usage or participation. We reserve the right to update pricing at any time. Price changes do not affect completed purchases.
Access to digital products and courses is delivered electronically, typically immediately or within a reasonable timeframe. Access durations (if limited) are stated on the product sales page or checkout. You are responsible for maintaining access to your login details. Account sharing is strictly prohibited.
Service delivery timelines are estimates and may vary depending on your responsiveness, information provided, platform dependencies, and reasonable operational factors. For the Sales Page Review, delivery is within 5 business days of receipt of your completed questionnaire and page link.
We comply with the Australian Consumer Law (ACL). Nothing in these Terms excludes or limits your statutory consumer rights. Refund policies differ by offer due to the nature of each service.
14-Day No-Questions Refund: You may request a full refund within 14 days of purchase by emailing hello@thebonniewicks.com. Upon refund, access will be revoked.
Refunds After 14 Days — Sliding Scale:
All refund requests must be submitted in writing. Nothing in this policy limits your rights under ACL.
This is a time-based, capacity-limited service. All sales are final. We do not offer refunds for change of mind. If we fail to deliver the service as described, you may be entitled to a remedy under ACL.
This is a custom, live, time-based service. Due to the personalised and time-intensive nature of the Intensive:
If we are unable to deliver the Intensive as described, you may be entitled to a remedy under ACL.
DFY services are custom, time-based, and capacity-dependent. Unless otherwise agreed in writing: deposits or upfront payments are non-refundable once work has commenced or scheduling has begun. If you cancel after commencement, you are responsible for payment for work completed to date. Any unused portion of prepaid fees may be refunded at our discretion, less reasonable costs incurred.
You agree to contact us first to attempt resolution before initiating a chargeback. Unresolved chargebacks may be disputed using access records, delivery confirmation, and acceptance of these Terms.
To enable effective delivery, you agree to: provide requested information promptly (including completing pre-session questionnaires); review deliverables within reasonable timeframes; and engage respectfully and professionally. Delays caused by client inaction may delay delivery timelines and do not entitle you to a refund.
We provide education, strategy, and services based on experience and professional judgement. We do not guarantee specific outcomes, including revenue, growth, conversions, or results. Nothing on this website or within our services constitutes legal, financial, medical, or mental health advice. You are solely responsible for your business decisions and outcomes.
All content, frameworks, materials, videos, templates, and resources are our intellectual property unless otherwise stated. You are granted a limited, non-exclusive, non-transferable licence for personal or internal business use only.
You must not copy, reproduce, resell, sublicense, or distribute materials; share login access; or publish or repurpose content publicly without written permission. For DFY and Intensive services, you may use final deliverables for your business. We retain ownership of underlying methods, frameworks, processes, and any Claude project setups or prompt structures we develop.
Some of our services involve setting up and customising AI tools (including Claude) for your use. You acknowledge that AI-generated content is a starting point and should be reviewed before publication; we are not responsible for AI outputs used beyond the scope of the session; and you are responsible for ensuring your use of AI tools complies with applicable laws and platform terms of service.
Any non-public information shared during an engagement will be treated with respect and discretion by both parties, unless disclosure is required by law.
We use third-party platforms including Thrivecart, payment processors, Claude/Anthropic, and communication tools including WhatsApp. We are not responsible for outages or failures caused by third-party platforms, but will take reasonable steps to assist where possible.
Personal information is handled in accordance with our Privacy Policy.
To the maximum extent permitted by law: we are not liable for indirect or consequential loss; where liability cannot be excluded, it is limited to resupplying the services or the cost of resupply.
We may suspend or terminate access if you breach these Terms, misuse content or share access, or engage in abusive or harmful conduct. Serious breaches may result in immediate termination without notice.
We may update these Terms from time to time. Continued use of the website or services after updates constitutes acceptance of the revised Terms.
These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of NSW.
Questions about these Terms: hello@thebonniewicks.com