1. Who We Are
This website is operated by The Bonnie Wicks, trading under Expresso Your Essence Pty Ltd (ABN: 14 678 258 243), Australia. In this policy, "we", "us", and "our" refer to The Bonnie Wicks / Expresso Your Essence Pty Ltd.
2. Our Commitment to Privacy
We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose personal information when you visit our website, purchase products, or engage with our services.
3. Personal Information We Collect
Information you provide. We may collect personal information including name, email address, billing address, phone number, payment details (processed securely via third-party providers — we do not store full payment details), and any information you voluntarily provide via forms, purchases, or direct communication.
Automatically collected information. When you visit our website, we may automatically collect IP address, browser type and device information, approximate location, pages viewed and interactions, and referral sources.
4. How We Collect Information
We collect information through website forms and checkout processes, email subscriptions and communications, cookies, pixels, and analytics tools, and direct communication with you.
5. How We Use Your Personal Information
We use your personal information to provide and deliver products and services, process payments, communicate with you (including support and marketing where consent is given), improve our website and services, and comply with legal obligations.
6. Cookies, Analytics & Tracking
Cookies. We use cookies to enable essential website functionality, remember user preferences, analyse traffic and site usage, and support marketing efforts. You can manage or disable cookies via your browser settings. Disabling cookies may affect site functionality.
Analytics & pixels. We use Google Analytics to understand how visitors use our site, and Meta (Facebook) Pixel to measure advertising performance. These tools may collect IP address, device data, and browsing behaviour. You can opt out via Google Analytics opt-out, Google Ads settings, and Facebook Ad settings.
7. Disclosure of Personal Information
We may share personal information with trusted third parties including payment processors, website hosting and IT providers, email and marketing platforms, and professional advisors. These providers are only given access to information necessary to perform their services and are required to handle it securely. We may also disclose information if required by law.
8. Overseas Disclosure
Some third-party providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in line with Australian privacy standards.
9. Data Retention
We retain personal information only for as long as necessary to provide our services and meet legal, accounting, and regulatory obligations. You may request deletion of your personal information, subject to legal requirements.
10. Access, Correction & Your Rights
You may request access to the personal information we hold about you, correction of inaccurate or outdated information, or deletion of personal information (where legally permissible). Requests can be made by contacting us at hello@thebonniewicks.com. In some circumstances, an administrative fee may apply.
11. Marketing Communications
If you opt in, we may send you marketing communications. You can unsubscribe at any time using the link provided in our emails.
12. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
13. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
14. Complaints
If you have a complaint about how we handle your personal information, please contact us first so we can attempt to resolve it. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
15. Changes to This Policy
We may update this policy from time to time. The most current version will always be published on our website.
16. Contact Us
For questions, access requests, or complaints: hello@thebonniewicks.com