The legal bit

Terms & Conditions

Last updated: 5 August 2026

Hi, I'm Bon. These are the terms for working with me and using my website and services. I've written them to be as clear and human as legal terms can be, so you actually know what you're agreeing to. By buying a product, booking a service, or using my website, you're agreeing to these terms. If anything here doesn't sit right, email me at hello@thebonniewicks.com before you buy.

1.Who these terms are with

In these terms, "I", "me", "my" and "The Bonnie Wicks" mean Expresso Your Essence Pty Ltd (ABN 14 678 258 243), trading as The Bonnie Wicks, based on the Mid North Coast of New South Wales, Australia. "You" and "your" mean you, the person or business buying a product, booking a service, or using my website.

These terms apply to everything I offer unless a separate signed agreement (like a done-for-you proposal or a mastermind agreement) says otherwise. Where a separate agreement and these terms conflict, the separate agreement wins for that piece of work.

You must be at least 18 years old to buy from me (or have a parent or guardian's consent). By using this website, buying a product or service, or ticking an "I agree to the terms" box at checkout, you confirm you've read, understood and accepted these terms, which forms a legally binding agreement.

The quick details: Trading name: The Bonnie Wicks · Legal entity: Expresso Your Essence Pty Ltd · ABN: 14 678 258 243 · Email: hello@thebonniewicks.com · Website: thebonniewicks.com · Governing law: New South Wales, Australia.

2.What I offer

My current products and services include:

The Unforgettable Brand Method — a self-paced online course (currently $97 AUD).
UNBEIGE — a 3-week live cohort: three live build sessions where we set up Claude on your brand for your voice, visuals and content volume, plus prompt packs, workbooks, replays and a pop-up community. Priced in USD, with an AUD checkout option, as set out on the sales page.
Unmistakable — my messaging and marketing consultancy: a 90-minute 1:1 strategy call each month plus WhatsApp and Loom support in between, with a minimum term.
VIP In Person Events — one-day, in-person brand and content intensives (9am to 4pm), limited to ten seats per city, catered, with a short WhatsApp support window afterwards.
Undeniably YOU — a standalone 90-minute 1:1 marketing and messaging activation call, available on request.
Done-for-you copywriting and brand strategy — bespoke project work, delivered under a proposal or statement of work.

Details, inclusions and prices for each offer are as set out on my website, sales page, or invoice at the time you buy. I may add, change, pause or retire offers at any time. Changes don't affect anything you've already paid for.

3.Bookings, prices and payment

All prices are in Australian dollars (AUD) and, where applicable, include GST — unless the sales page for a specific offer says otherwise. UNBEIGE is priced in US dollars (USD), with an AUD payment option shown at checkout.
Payment is made through my booking and checkout tools and third-party payment processors (for example Stripe, ThriveCart, or similar). Your card details are handled by those providers, not stored by me.
Where a payment plan is offered (for example 4 x weekly instalments, or monthly consultancy payments), you authorise those instalments to be charged automatically on the agreed dates. You remain responsible for the full agreed amount.
If a payment fails, I may pause access or delivery until it's resolved. Please keep your payment details up to date.
Prices can change over time, but the price you agreed at purchase is the price for that purchase.

Chargebacks

If you ever have a payment concern, please contact me first at hello@thebonniewicks.com so we can sort it out. Please don't raise a chargeback before we've had a chance to resolve it. If a chargeback is raised without contacting me first, I may dispute it using access records, delivery confirmation and your acceptance of these terms.

4.Refunds, cancellations and rescheduling

Because my offers work differently, refunds work differently for each. Here's exactly how.

4.1 The Unforgettable Brand Method (self-paced course)

Full refund within 7 days, no questions asked. If you buy the course and it's not for you, email me within 7 days of purchase and I'll refund you in full, even if you've worked through the whole thing. After 7 days, the course is non-refundable because you keep ongoing access to the material.

4.2 Undeniably YOU (90-minute 1:1 call)

You can reschedule up to 3 times with no penalty, as long as you give at least 48 hours' notice before your booked time.
No refunds are available within 48 hours of your booked call time. This is because the time is reserved just for you and I've done preparation for it.
If you don't show up and haven't rescheduled with at least 48 hours' notice, the session is treated as delivered and is non-refundable.
Outside the 48-hour window, if you need to cancel entirely, contact me and we'll sort out a fair outcome.

If your call fee was later credited toward another offer (such as Unmistakable), that credit is subject to the terms of that offer.

4.3 Unmistakable (messaging & marketing consultancy)

Unmistakable has no minimum term and no lock-in contract. It's billed monthly in advance (or by the weekly instalment option shown at checkout) and renews automatically each month until you cancel.
To cancel, email me before your next billing date and you won't be charged again. No notice period, no exit form, no awkward conversation.
Once a month has started, that month's fee is non-refundable, because the call time and the support for that month have been reserved for you. You keep access for the rest of the month you've paid for.
If you cancel and later want to come back, you're welcome to, at whatever the current rate is at that time.

The specific inclusions, monthly fee and any payment-plan option are as set out on the sales page or invoice at the time you join. WhatsApp and Loom support is for reasonable use during Australian business days, and I aim to respond within 24 hours on weekdays.

4.4 Done-for-you copywriting and brand strategy

Done-for-you work is quoted and delivered under a proposal or statement of work, which sets out scope, deliverables, timeline and payment schedule.
A deposit is required to book and reserve your project dates, and is non-refundable, as it secures capacity and covers early strategic work.
Where work is paid in stages or milestones, fees for work already completed are non-refundable.
If you cancel a project partway through, you're responsible for payment for all work done up to that point, plus any non-recoverable costs.
Timelines rely on you providing information, feedback and approvals on time. Significant delays on your side may affect delivery dates and, where relevant, cost.

4.5 UNBEIGE (3-week live cohort)

UNBEIGE is non-refundable for change of mind once your access is delivered. The moment you enrol you receive the full Unforgettable Brand Method, the TLDR workbook and the prompt packs, which is a substantial part of the value and can't be un-delivered.
It's also a live cohort with a capped room. Your seat is one somebody else could have taken.
You can transfer your place to a future round once, if you tell me before session two begins. Just email me.
You're also welcome to transfer your place to someone else before the cohort starts. Send me their name and email.
Can't make a session live? Every session is recorded and the replay lands in your portal, so missing a live session doesn't create a refund right on its own.
Live sessions are recorded and shared with the cohort as replays. If you speak, come on camera or share your screen during a live call, you'll appear in that replay. Prefer not to? Stay off camera and use the chat, totally fine.
If I ever need to move a session (illness, outages, life), I'll give you as much notice as I can and you'll still receive the full number of live sessions. If I cancel the program outright partway through, you'll receive a proportionate refund.
Nothing here limits your rights under the Australian Consumer Law, which are set out in 4.8 and can't be excluded.

The price, dates and inclusions are as set out on the sales page at the time you join. Taking part requires a Claude Pro subscription, paid by you directly to Anthropic — it's a third-party product and isn't included in the UNBEIGE price.

4.6 VIP In Person Events (one-day intensives)

Refunds close 14 days before the event date. Up until then, tell me and we'll sort it out. Your payment goes straight into venue hire, catering and materials, which is why the cut-off exists.
Inside 14 days, I'll try to resell your seat. If I fill it, you get a full refund. You're also welcome to transfer your seat to someone else at any time, just let me know their name and email beforehand.
If your seat can't be resold or transferred, I'll offer you one month of Unmistakable (a 90-minute 1:1 call plus a month of WhatsApp support) at no cost, in place of a refund.
Non-attendance. If you don't come and haven't told me beforehand, the seat is treated as delivered and is non-refundable.
If I move or cancel the event. I'll give you as much notice as I can and offer you a seat at the next date in that city, or a full refund, whichever you prefer.
Minimum numbers. Each city runs subject to minimum numbers. If a city doesn't reach them, I'll let you know and you can move to another city or take a full refund.
Travel and accommodation are at your own cost and are not refundable by me under any circumstances, so please don't book non-refundable flights before dates are confirmed in writing.
What you need to bring. A charged laptop and charger, and an active Claude Pro subscription, paid by you directly to Anthropic. It's a third-party product and isn't included in the ticket price. I'll send a checklist beforehand.
Dietary requirements. Tell me at least 14 days before the event and I'll do my best to cater for you. I can't guarantee an allergen-free environment.
Conduct. These are small rooms and everyone's business gets discussed openly. Keep what's shared in the room, treat everyone kindly, and don't pitch your offers to other attendees uninvited. I can ask anyone whose conduct harms the room to leave, and the refund terms above still apply.
WhatsApp group. Ticket holders get access to a group chat for 14 days after the event. It closes on the stated date. Same conduct rules apply.

Ticket price, dates, city and inclusions are as set out on the sales page or invoice at the time you book.

4.7 Photography, filming and recording at events

I photograph and film my in-person events, sometimes with a hired photographer or videographer, and I use that material to promote future events and my business generally.
By attending, you agree that I may capture your image, voice and likeness and use it in marketing, on my website, in social content, in email and in advertising, without payment to you.
You can opt out. Tell me before or on the day and I'll make sure you're not in the shots and not in any published footage. No explanation needed, and it won't change your experience of the day.
I won't publish anything about your specific business figures, strategy or private circumstances shared in the room without asking you first.
Attendees must not record, photograph or livestream other attendees or the taught content without my written permission.

The same principle applies to online sessions: live calls are recorded, and if you come on camera or speak, you'll appear in the replay shared with that group. Stay off camera and use the chat if you'd rather not.

4.8 Your rights under Australian Consumer Law

Nothing in these terms takes away rights you have under the Australian Consumer Law that cannot be excluded. My products and services come with guarantees that can't be excluded under that law. If something goes genuinely wrong and I've failed to meet a consumer guarantee, you may be entitled to a remedy. The refund policies above are in addition to (not instead of) those rights.

5.Your part of the deal

To get the most out of working together, you agree to:

Give me accurate, complete information and provide feedback and approvals in reasonable time.
Show up to booked sessions ready to work, and treat me (and anyone else involved) with respect.
In group spaces (like the UNBEIGE pop-up community), treat other members kindly, keep what they share in the room, and don't pitch your offers to them uninvited. I can remove anyone whose conduct harms the group, and the refund terms in section 4 still apply if that happens.
Make your own business and financial decisions. I share expertise, strategy and words. What you do with them, and the results you get, are ultimately up to you.

6.Intellectual property

6.1 What's mine stays mine

All my courses, frameworks, methods, processes, prompts, custom AI skills, templates, worksheets, recordings, and website and course content are my intellectual property (or licensed to me). Buying a product or service does not transfer ownership of any of that to you.

6.2 Your licence to use my materials

When you buy a course or program, I give you a personal, non-transferable licence to use the materials for your own business. You must not:

Share, resell, sublicense, or give away my paid materials or logins.
Reproduce, repackage, or teach my content, frameworks or methods as your own.
Use my materials to build a competing course, program or product.

6.3 Your materials

You keep ownership of the materials, brand assets and information you give me. You grant me permission to use them as needed to deliver your work.

7.How I use AI in my business (Section A)

I want to be upfront about this. I use AI tools (such as Claude) to help me work faster and better, always with human oversight. I review, edit and take responsibility for the final work you receive. AI is a tool in my kit. It never replaces my judgment, and it's never the thing making decisions about you.

Specifically:

Zoom note-taking. Unless you ask me not to, I use AI to record, transcribe and summarise our Zoom calls, so I can be present with you and give you accurate notes afterwards. You can opt out of this at any time, just tell me.
Analytics. I use AI to help me analyse business and marketing data and spot insights.
Your confidential information stays out of AI. Other than the Zoom note-taking above, I do not enter your confidential information or intellectual property into AI tools. When I use AI to assist my own drafting and delivery, I do so using my own methods, prompts and non-confidential inputs.
I stay responsible. I remain accountable for everything I deliver, whether or not AI helped me produce it.

Short version (for a website footer or chatbot): "I use AI tools to help deliver my services, always with human oversight, and I stay responsible for the final work. Unless you ask me not to, I use AI to take notes and summaries on our Zoom calls. I don't put your confidential information or IP into AI beyond that. If you're chatting with an automated assistant on this site, you're talking to an AI, not to Bon directly, a human reviews and handles anything important."

8.Your restrictions on using my work in AI tools (Section B)

My work and methods took years to build. To protect them, you agree that you will not:

Reverse engineer, decompile, or attempt to reconstruct my frameworks, methods, prompts or custom AI skills from the deliverables or materials I give you.
Feed, upload or input my content, deliverables, frameworks, prompts or other IP into any AI tool, model or system in order to train it, fine-tune it, or build your own tool, product, prompt library or model based on my work.
Use my materials to create anything that competes with my products or services.

This section continues to apply even after our work together, or your access, ends.

9.AI-assisted deliverables, ownership and liability (Section C)

Some deliverables may be created with AI assistance. That's part of how modern marketing and copywriting work gets done, always under my review.
Ownership and licence. Once you've paid in full for a piece of custom work, the final deliverables are yours to use in your business. Copyright law doesn't always clearly protect material generated with AI. So, to remove any doubt, where copyright may not exist in an AI-assisted deliverable, I grant you a perpetual, worldwide, royalty-free licence to use that deliverable for your business. You should be aware that similar outputs could, in theory, be produced for someone else by an AI tool.
My tools stay mine. The methods, prompts, custom AI skills, frameworks and processes I use to create your work remain my intellectual property and are not transferred to you.
Use and modification after delivery. Once work is delivered, how you use, publish, edit or feed it into other tools is your responsibility. I'm not liable for outcomes, losses or claims arising from your use, misuse, or modification of deliverables after delivery, or from you relying on AI-assisted material without your own review.

10.Confidentiality

We'll both come across things that are private, your business plans, my methods and materials. We each agree to keep the other's confidential information confidential and only use it for the purpose of working together. This doesn't apply to information that's already public, or that we're required by law to disclose.

11.Testimonials and showcasing work

I love celebrating client wins. I may ask to feature your results, feedback or (with your okay) samples of your work in my marketing. I'll only do this with your consent, or in a de-identified way that doesn't reveal confidential details. You can withdraw consent for future use at any time.

12.No guarantees, and limits on my liability

I bring real expertise, but I can't and don't guarantee specific results, income, sales, or outcomes. Your results depend on many things outside my control, including your market, your effort and your decisions.

To the extent the law allows, and subject to your non-excludable rights under the Australian Consumer Law:

My total liability to you for any claim connected with a product or service is limited to the amount you paid me for that product or service.
I'm not liable for indirect or consequential losses, including lost profits, lost revenue, or lost opportunities.
My website and free content are provided "as is" for general information, and aren't tailored advice for your situation.

13.Ending our agreement

Either of us can end our working relationship if the other seriously breaches these terms and doesn't fix it within a reasonable time after being asked. I may also suspend or end access if payments aren't made, or if conduct is abusive or unlawful. Amounts owing up to the end date remain payable, and the refund terms in section 4 apply. Sections that are meant to continue (like intellectual property, AI restrictions, confidentiality and liability) survive the agreement ending.

14.Privacy

How I handle your personal information is set out in my Privacy Policy, which forms part of these terms.

15.General

Governing law. These terms are governed by the laws of New South Wales, Australia, and we each submit to the courts of that state.
Changes. I may update these terms from time to time. The current version lives on my website with its "last updated" date. Changes don't affect purchases you've already made.
Severability. If any part of these terms is found to be unenforceable, the rest still applies.
No waiver. If I don't enforce a term straight away, that doesn't mean I've given up the right to enforce it later.
Events outside our control. Neither of us is responsible for delays or failures caused by things genuinely beyond our control (illness, natural disasters, outages, and the like). We'll act reasonably to reschedule or resolve.
Third-party platforms. I use third-party tools to run my business, including checkout and payment processors (such as ThriveCart and Stripe), Claude / Anthropic, Zoom, Facebook (for pop-up program communities), and messaging tools like WhatsApp. I'm not responsible for outages, failures or changes caused by those platforms, though I'll take reasonable steps to help where I can.
Whole agreement. These terms, plus any proposal, statement of work or program agreement, are the whole agreement between us for the relevant work.

16.Get in touch

Questions about these terms? Email me at hello@thebonniewicks.com and I'll happily walk you through them.

Big Love, Bonnie x