Terms and Conditions

These Terms & Conditions (“Terms”) govern your access to and use of this website and any purchase of products or services offered by The Bonnie Wicks.

By accessing this website or purchasing any product or service, you agree to be bound by these Terms.

1. Business Details

Trading name: The Bonnie Wicks
Legal entity: Expresso Your Essence Pty Ltd
ABN: 14 678 258 243
Email: [email protected]
Website: https://thebonniewicks.com
Governing law: New South Wales, Australia

Throughout these Terms, “we”, “us”, and “our” refer to The Bonnie Wicks / Expresso Your Essence Pty Ltd.

2. Eligibility & Acceptance

You must be at least 18 years old to purchase from us, or have consent from a parent or legal guardian.

By using this website, purchasing a product or service, or ticking an "agree to terms" box at checkout, you confirm that you have read, understood, and accepted these Terms, forming a legally binding agreement.

3. Scope of Services

We offer the following types of products and services:

• The Unmissable Sales Page Review — a diagnostic sales page review delivered via Loom and written summary

• The Undeniably You Copy + Content Intensive — a live, personalised intensive including brand method, Claude setup, and copy workflow build, with WhatsApp support

• The YOU-nique Brand Method — a self-paced digital course

• Done-For-You (DFY) Services — brand consulting, copywriting, and implementation work (offered at our discretion)

• Any additional products, services, or offers listed on our website from time to time

Each offer may have additional details on its sales page. Where there is any inconsistency, these Terms apply unless expressly stated otherwise in writing.

4. Purchases, Pricing & Payment

All prices are in AUD, unless otherwise stated. You agree to pay all fees displayed at checkout or outlined in a proposal. If you purchase via a payment plan, you remain responsible for completing all payments, regardless of usage or participation. We reserve the right to update pricing at any time. Price changes do not affect completed purchases.

5. Delivery & Access

Digital Products & Courses

Access to digital products and courses is delivered electronically, typically immediately or within a reasonable timeframe. Access durations (if limited) are stated on the product sales page or checkout. You are responsible for maintaining access to your login details. Account sharing is strictly prohibited.

Services (Intensives, Reviews, DFY)

Service delivery timelines are estimates and may vary depending on your responsiveness, information provided, platform dependencies, and reasonable operational factors. For the Sales Page Review, delivery is within 5 business days of receipt of your completed questionnaire and page link.

6. Refunds, Cancellations & Consumer Rights

We comply with the Australian Consumer Law (ACL). Nothing in these Terms excludes or limits your statutory consumer rights. Refunds differ by offer due to the nature of each service.

6.1 The YOU-nique Brand Method — Refund Policy

14-Day No-Questions Refund: You may request a full refund within 14 days of purchase by emailing [email protected]. Upon refund, access will be revoked.

Refunds After 14 Days — Sliding Scale: After 14 days, refunds may be available based on program access as tracked by the course platform.

• 0–10% accessed: 75% refund

• 10–25% accessed: 50% refund

• 25–50% accessed: 25% refund

• Over 50% accessed: no refund

All refund requests must be submitted in writing. Nothing in this policy limits your rights under ACL.

6.2 The Unmissable Sales Page Review — No Refunds

This is a time-based, capacity-limited service. All sales are final. We do not offer refunds for change of mind. If we fail to deliver the service as described, you may be entitled to a remedy under ACL.

6.3 The Undeniably You Copy + Content Intensive — No Refunds

This is a custom, live, time-based service. Due to the personalised and time-intensive nature of the Intensive:

• Deposits or upfront payments are non-refundable once your booking is confirmed and scheduling has begun.

• If you need to reschedule, please contact us with at least 48 hours notice. We will make reasonable efforts to accommodate one rescheduled date.

• If you cancel after commencement, you are responsible for payment for work completed to date.

If we are unable to deliver the Intensive as described, you may be entitled to a remedy under ACL.

6.4 DFY Services (Brand Consulting, Copywriting, Custom Work)

DFY services are custom, time-based, and capacity-dependent. Unless otherwise agreed in writing: deposits or upfront payments are non-refundable once work has commenced or scheduling has begun. If you cancel after commencement, you are responsible for payment for work completed to date, including any committed subcontractor or platform costs. Any unused portion of prepaid fees may be refunded at our discretion, less reasonable costs incurred. Some DFY engagements may require a separate written Services Agreement or proposal, which will prevail where inconsistent.

6.5 Chargebacks

You agree to contact us first to attempt resolution before initiating a chargeback. Unresolved chargebacks may be disputed using access records, delivery confirmation, and acceptance of these Terms.

7. Your Responsibilities

To enable effective delivery, you agree to:

• Provide requested information promptly (including completing pre-session questionnaires ahead of scheduled dates)

• Review deliverables within reasonable timeframes

• Engage respectfully and professionally

Delays caused by client inaction may delay delivery timelines and do not entitle you to a refund.

8. No Guarantees & Disclaimer

We provide education, strategy, and services based on experience and professional judgement. We do not guarantee specific outcomes, including revenue, growth, conversions, or results. Nothing on this website or within our services constitutes legal, financial, medical, or mental health advice. You are solely responsible for your business decisions and outcomes.

9. Intellectual Property

All content, frameworks, materials, videos, templates, and resources are our intellectual property unless otherwise stated. You are granted a limited, non-exclusive, non-transferable licence for personal or internal business use only.

You must not:

• Copy, reproduce, resell, sublicense, or distribute materials

• Share login access

• Publish or repurpose content publicly without written permission

For DFY and Intensive services, you may use final deliverables for your business. We retain ownership of underlying methods, frameworks, processes, and any Claude project setups or prompt structures we develop.

10. Use of AI Tools

Some of our services involve setting up and customising AI tools (including Claude) for your use. You acknowledge that:

• AI-generated content is a starting point and should be reviewed before publication

• We are not responsible for AI outputs used beyond the scope of the session or service

• You are responsible for ensuring your use of AI tools complies with applicable laws and platform terms of service

11. Confidentiality

Any non-public information shared during an engagement will be treated with respect and discretion by both parties, unless disclosure is required by law.

12. Third-Party Platforms

We use third-party platforms (including Thrivecart, payment processors, Claude/Anthropic, and communication tools including WhatsApp). We are not responsible for outages or failures caused by third-party platforms, but will take reasonable steps to assist where possible.

13. Privacy

Personal information is handled in accordance with our Privacy & Cookies Policy.

14. Limitation of Liability

To the maximum extent permitted by law: we are not liable for indirect or consequential loss; where liability cannot be excluded, it is limited to resupplying the services or the cost of resupply.

15. Termination

We may suspend or terminate access if you breach these Terms, misuse content or share access, or engage in abusive or harmful conduct. Serious breaches may result in immediate termination without notice.

16. Changes to These Terms

We may update these Terms from time to time. Continued use of the website or services after updates constitutes acceptance of the revised Terms.

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of NSW.

18. Contact

Questions about these Terms can be directed to: [email protected]