1. Who We Are

This website is operated by The Bonnie Wicks, trading under:

Expresso Your Essence Pty Ltd

ABN: 14 678 258 243

Australia

In this policy, “we”, “us”, and “our” refer to The Bonnie Wicks / Expresso Your Essence Pty Ltd.

2. Our Commitment to Privacy

We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose personal information when you visit our website, purchase products, or engage with our services.

3. Personal Information We Collect

a) Information You Provide

We may collect personal information including:

Name

Email address

Billing address

Shipping address (for occasional gift packs or physical items)

Phone number

Payment details (processed securely via third-party providers — we do not store full payment details)

Account information for courses or memberships hosted via Ivory.io

Any information you voluntarily provide via forms, purchases, or direct communication

b) Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type and device information

Time zone and approximate location

Pages viewed and interactions with the site

Referral sources

This is referred to as Device Information.

4. How We Collect Information

We collect information through:

Website forms and checkout processes

Course and membership platforms (Ivory.io)

Email subscriptions and communications

Cookies, pixels, and analytics tools

Direct communication with you

5. How We Use Your Personal Information

We use your personal information to:

Provide and deliver products, services, courses, and memberships

Process payments and manage transactions

Communicate with you (including support, updates, and marketing where consent is given)

Send physical items or gift packs where applicable

Improve our website, services, and user experience

Monitor site performance and marketing effectiveness

Comply with legal and regulatory obligations

We do not sell your personal information.

6. Cookies, Analytics & Tracking

Cookies

Cookies are small data files stored on your device. We use cookies to:

Enable essential website functionality

Remember user preferences

Analyse traffic and site usage

Support marketing and advertising efforts

You can manage or disable cookies via your browser settings. Disabling cookies may affect site functionality.

Analytics & Pixels

We use:

Google Analytics to understand how visitors use our site

Meta (Facebook) Pixel to measure advertising performance and deliver relevant ads

These tools may collect information such as IP address, device data, and browsing behaviour.

You can opt out via:

Google Analytics: https://tools.google.com/dlpage/gaoptout

Google Ads: https://www.google.com/settings/ads

Facebook Ads: https://www.facebook.com/settings/?tab=ads

7. Disclosure of Personal Information

We may share personal information with trusted third parties including:

Payment processors

Website hosting and IT providers

Email and marketing platforms

Course and membership platforms (Ivory.io)

Professional advisors (legal, accounting, compliance)

These providers are only given access to information necessary to perform their services and are required to handle it securely.

We may also disclose information if required by law or to protect our legal rights.

8. Overseas Disclosure

Some third-party providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in line with Australian privacy standards.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide our services

Meet legal, accounting, and regulatory obligations

You may request deletion of your personal information, subject to legal requirements.

10. Access, Correction & Your Rights

You may request:

Access to the personal information we hold about you

Correction of inaccurate or outdated information

Deletion of personal information (where legally permissible)

Requests can be made by contacting us at [email protected]

In some circumstances, an administrative fee may apply.

11. Marketing Communications

If you opt in, we may send you marketing communications.

You can unsubscribe at any time using the link provided in our emails.

12. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure using physical, electronic, and managerial safeguards.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

13. Links to Other Websites

Our website may contain links to third-party websites or embedded content. We are not responsible for the privacy practices of those websites.

14. Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can attempt to resolve it.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Policy

We may update this policy from time to time. The most current version will always be published on our website.

16. Contact Us

For questions, access requests, or complaints, contact:

Email: [email protected]